Prepaid virtual cards belong to the category of goods that cannot be returned
or exchanged. This is due to the fact that such cards are activated immediately
after purchase, and the funds on them become available for use. It is not
possible to withdraw funds from the card balance; they can only be spent by
making a purchase or closing the card with a refund of funds to the MaxSwap
spot USDT account. Please read the terms of use and the card return policy
carefully before purchasing.
1. Return Conditions
1.1. If the virtual card has already been activated and the funds on it have
become available, it is not possible to return or exchange the card. This is
because the cards provide access to money, and the service is considered to
have been provided at the time of activation.
1.2. A refund will only be considered if the card is not working (i.e., a card that cannot be paid for due to technical reasons with the card itself). Each application is considered individually.
1.3. The user undertakes to follow all instructions posted on the website, the recommendations of the support service, and take all possible
measures for a successful payment.
1.4. A request for a refund is made through the MaxSwap support service chatbot. The application processing time is up to
10 business days from the date of submission. Support sta will provide you
with information on the status of your application upon request.
1.5. If, during the consideration of the application, it is established that the card is
technically faulty (for example, an invalid code or card details), the money will
be returned in the same way and to the same details from which the purchase
was made. Refund times depend on the payment method.
2. Restrictions and Prohibitions
2.1. After the card is blocked by the user, the remaining balance on the card will
be automatically returned to the user’s spot USDT account in MaxSwap,
provided that there are sucient funds in the reserve account for the return.
The card will also be automatically blocked if the bank’s BIN code is blocked. If
the automatic return does not occur, the user can contact technical support, as
indicated in clause 5.1, to initiate the return of the balance. Automatic return
may take up to 2 calendar days.
2.2. Mastercard Prepaid cards support Auto 3D Secure authorization technology, so the card supports automatic transaction confirmation.
2.3. Inadmissible categories of goods and services: Payment for services with 18+ content, online casinos and their analogues, as well as other resources that violate applicable law, is prohibited.
2.4. Cards do not support transfers or withdrawals to any other plastic or virtual cards.
2.5. It is strictly forbidden to make payments with a virtual card in the currencies of the following countries: Afghanistan, Belarus, Cuba, Iran, North Korea, Syria,
Venezuela, Russia, Myanmar, Somalia, Ukraine (Donetsk, Luhansk, Crimea,
Sevastopol), Yemen. In case of transactions in the currencies of these
countries, the card and the funds on it may be automatically blocked by the
issuing bank.
2.6. The service complies with the AML policy and has the right
to require the client to undergo KYC if their operations violate the rules of the
service.
3. Recommendations for Using Cards
3.1. When paying and registering for services, use an email with a foreign
domain, such as Gmail.com.
3.2. If you have problems making a payment or registering, use a VPN.
3.3. The card is anonymous, in the First Name/Last Name fields, indicate your data in Latin letters, since in case of a verification
request on the service you are paying for, you will be able to confirm your
identity.
3.4. In fact, the card is not linked to a specific address, but some services check the country of issue of the card, which may result in payment
refusals. Use the billing address that comes with the card and is displayed in
the “Billing” section.
3.5. After issuing the Mastercard Prepaid card, it is recommended to make a purchase immediately, as exchange rate fluctuations
are inevitable in the long run.
3.6. The Visa card supports 3D Secure authorization technology, payment verification is automatic.
4. Terms of Issue, Replenishment and Use of the MaxSwap Car
4.1. Issuing a card costs 25 USDT, and it must be created with an initial balance
that cannot be less than 25 USD. In our system 1 USDT = 1 USD. A commission
of 5% is charged for the transaction of creating a card with an initial balance.
Thus, to create a card with a minimum initial balance of 25 USD, the user must
pay: 25 USDT (for issuing the card), 25 USDT (for the initial balance), as well as
a commission of 5% of the total amount – 2.5 USDT.
4.2. For the convenience of users, Mastercard Prepaid balances are displayed in USD (US dollars), and
when issuing a Mastercard Prepaid card, the weighted average USD exchange
rate is taken, and when issuing Visa Prepaid, only USD is taken.
4.3. You can
replenish the balance of such a card. The commission for replenishing the card
is 5% of the replenishment amount, while the minimum replenishment
amount is 10 USDT.
4.4. A commission of 0.8% is charged for each successful
transaction. Additionally, a 0.6% conversion fee is charged if the settlement
was not in USD (US dollars). Also, a fee of 0.25 USD is charged for each rejected
transaction.
5. Support
5.1. For all additional questions, you can contact the MaxSwap support service
by mail at [email protected] or in the Telegram bot
https://t.me/MaxSwap_support. We are always happy to help you from 08:00
to 20:00 (UTC+3).
6. Agreement
6.1. By paying for the card, you agree to all the terms of use of the service and
accept all the terms of use and return of Visa and Mastercard prepaid cards.